FAQ
What steps have you taken because of Covid-19
Please follow CDC guidelines to determine if you should quarantine.
• We have implemented a robust cleaning and disinfecting schedule and have introduced new cleaning products to increase our effectiveness against Covid19.
• We use Spar 90 disinfectant on high touch areas, Spar90’s bonding nano-technology allows for long-term residual protection.
• We have added additional hand sanitizer stations in the facility.
Do you play football in your fields?
We do not due to safety concerns and insurance.
How many players can be on the soccer roster?
18
How many players are on the field in soccer?
We play 5 field players and the keeper.
How many players can be on the basketball roster?
8
How many players are on the court in basketball?
In league games, we play 4 players on the court at a time due to the size of the court.
How old must I be to play in the adult soccer and basketball leagues?
18
I want to reschedule a game. How do I do that?
You must contact us 7 days prior to the game that you want to reschedule. We will reach out to the other team and see if they are willing to reschedule. If they are, we will look at available dates and try to get the game in. If for any reason the game is not able to be rescheduled the game will be counted as a forfeit against the team that originally asked for the reschedule. Forfeits result in a fine for the forfeiting team.
Why are you fined for a forfeit?
The fines go to the referee that was to do your game. They set aside the time and came to the Sports Garden to do your game and deserved to be paid.
What are your hours?
During the COVID 19 pandemic our hours are posted under our Facilities page.
Our Hours are from 3:30 pm to 12:00 midnight.
Batting cages are open weekdays from 3:00 pm to 10:00 pm and weekends from 10:00 am to 10:00 pm
We are also open by appointment.
Do you do birthdays?
Yes, give us a call at 585-427-2240 and we can give you the details.
Can I wear cleats (outdoor or indoor) on the field?
You may if you are renting out the field. For our leagues and open play, you must wear indoor turfs or flats.
How big are your basketball courts?
They are 30ft by 60ft, perfect for 4v4.
Our team is the same color as the opponent. Do you have pinnies for us?
Teams must wear the same shirt color. No team shall be white – all teams are required to have white alternates. We do not have pinnies for teams without alternates.
Are you air conditioned?
No, in an effort to keep our prices low we have decided not to have air conditioning. BUT we have very large fans that feel like a cool summer breeze.
What is your refund policy?
Refund Policy There will be no refunds for any reason. All services sold by Rochester Sports Garden. All deposits for league play are non-refundable. By making a purchase with Rochester Sports Garden, you are confirming that you have read and understood our no refunds policy.
How long do your leagues run?
All leagues are eight or six weeks long with one or two additional weeks for tournament-style playoffs. Coed C rec. soccer leagues will not have playoffs.
My Team Got moved from to a different division, how come?
In our soccer leagues, promotion and relegation is a process where teams are transferred between two divisions based on their performance for the past season. The best-ranked team(s) in the lower division are promoted to the higher division for the next season, and the worst-ranked team(s) in the higher division are relegated to the lower division for the next season. In some leagues, playoffs or qualifying rounds are also used to determine rankings. This is done to keep playing level fair and competitive.
RSG reserves the right to screen all entries, to close levels due to demand, and cancel a level if necessary. To relegate or promote teams to higher or lower levels. All days and times are subject to change due to team demand, and availability of the fields.
Privacy Policy
Introduction Rochester Sports Garden (we” or “us”) values its visitors’ privacy. This privacy policy is effective 9/1/2016; it summarizes what information we might collect from a registered user or other visitor (“you”), and what we will and will not do with it. Please note that this privacy policy does not govern the collection and use of information by companies that Rochester Sports Garden does not control, nor by individuals not employed or managed by Rochester Sports Garden. If you visit a Web site that we mention or link to, be sure to review its privacy policy before providing the site with information. What we do with your personally identifiable information It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. “Personally identifiable information” means information that can be used to identify you as an individual, such as, for example: your name, company, email address, phone number, billing address, and shipping address your Rochester Sports Garden user ID and password (if applicable) credit card information any account-preference information you provide us your computer’s domain name and IP address, indicating where your computer is located on the Internet session data for your login session, so that our computer can ‘talk’ to yours while you are logged in If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will: not sell or rent it to a third party without your permission — although unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service; take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction; not use or disclose the information except: as necessary to provide services or products you have ordered, such as (for example) by providing it to a carrier to deliver products you have ordered; in other ways described in this privacy policy or to which you have otherwise consented; in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations); as required by law, for example, in response to a subpoena or search warrant; to outside auditors who have agreed to keep the information confidential; to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or a portion of Rochester Sports Garden’s assets. The successor organization’s use and disclosure of your personally identifiable information will continue to be subject to this privacy policy unless (i) a court orders otherwise, for example a bankruptcy court; or (ii) the successor organization gives you notice that your personally-identifiable information will be subject to the successor organization’s own privacy policy, along with an opportunity for you to opt out (which may cause you not to be able to continue to use the Rochester Sports Garden website). If you submit personally-identifiable information after such a transfer, that information may be subject to the successor entity’s privacy policy; as necessary to enforce the Terms of Service; as necessary to protect the rights, safety, or property of Rochester Sports Garden, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction. Other information we collect We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our Web site(s); research and development; customer- and account administration; and to help us focus our marketing efforts more precisely. Cookies Rochester Sports Garden uses “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our Web site(s). External data storage sites We may store your data on servers provided by third party hosting vendors with whom we have contracted. Your privacy responsibilities To help protect your privacy, be sure: not to share your user ID or password with anyone else; to log off the Rochester Sports Garden Web site when you are finished; to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software. Notice to European Union users Rochester Sports Garden’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) to the United States. By providing personal information to us, you are consenting to its storage and use as described herein. Information collected from children You must be at least 13 years old to use Rochester Sports Garden’s Web site(s) and service(s). Rochester Sports Garden does not knowingly collect information from children under 13. (See the [U.S.] Children’s Online Privacy Protection Act.) Changes to this privacy policy We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you, by email to that address, of any material change to how we will use personally identifiable information. Questions or comments? If you have questions or comments about Rochester Sports Garden’s privacy policy, send email to stuff@RocSportsGarden.com, or contact us via any of the ways described in the About Us page at www.RocSportsGarden.com. Thank you for choosing Rochester Sports Garden!
